June 12th, 2011 | Published in Information
Shipping & returns
We are happy to offer shipping to any U.S. state, as well as Canada. We also ship internationally (please check our rates). All shipping costs will be prepaid by the buyer. The shipping quote will be offered at the checkout. We ship via USPS Priority Mail or UPS ground for Doemstic and USPS Express Mail for all International orders.(where available). Attention!!! Orders placed before 1p.m. (MST) will be shipped the next business day. If you have place your order after 1p.m. (MST), it will be shipped within two business days.
RETURN AND EXCHANGE POLICY
If you are not satisfied with our products, you can return them within 15 days of delivery (product should be in new, unused condition.) Please contact us via our contact information to request a RMA.You will receive the refund within ten business days after the return of the item. Items returned after 15 days will be issued for a merchandise credit.If you have not received an item or received a damaged item, we will gladly send you a replacement of the same item. In the event that it is out of stock, you will be notified of the availibility date and when it will be shipping.
OUT-OFF STOCK ITEMS
Even though we are proud to announce that we keep a great variety of products in stock, occasionally certain items can be placed on back order. You will be notified via email if this occurs. If you do not wish to wait for item availability, you may cancel your order. If we do not hear from you in regards to your cancellation before the item is shipped out, we will assume you agreed to the shipment delay. If only part of your order was cancelled, refunds will be issued accordingly (for the cancelled item(s)).
We accept Money Orders and Credit Cards (Visa, MasterCard, Discover and American Express). All credit card orders are subject to final verification and approval. Each order will be security checked, verified and confirmed before shipment. It may take 1-5 working days, depending on the payment type and data provided. All the items will be shipped upto three business days after the verification and approval process is complete. You will be notified via email in regards to your approval and shipment.
All orders must be prepaid. There will be no surcharge for your credit card purchase. Please, be sure to provide all of your information correctly, otherwise, it could lead to a delay or a cancellation