January 25th, 2012 | Published in Support
1) Answering the phone.
We make sure that someone is picking up the phone when someone calls, you and your business is our top priority.
2) We make promises and keep them.
Reliability is one of the keys to any good relationship, and good customer service is no exception. If we can’t deliver what we promise we won’t say it. The same rule applies to client appointments, deadlines, etc..
3) Listen to your customers.
Is there anything more exasperating than telling someone what you want or what your problem is and then discovering that that person hasn’t been paying attention or the problem isn’t solved?
We are in the game of listening, and we will try our hardest to incorporate feedback and user experiences into our work daily!
4) Deal with complaints.
No one likes hearing complaints, and many of us have developed a reflex shrug, saying, “You can’t please all the people all the time”. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time – and position your business to reap the benefits of good customer service.
This is our philosophy with Buildatron… you matter!
5) Be helpful – even if there’s no immediate profit in it.
If you have a question or project idea, we will give you the attention and help we can, hopefully this good karma will come back around!
If nothing else we will feel good and so will you!
6) Take the extra step.
We try and take the extra step at Buildatron. We want to know if you have questions, or further needs. Whatever the extra step may be, we want to provide good customer service, so do your part and let us help you!
7) Throw in something extra.
Whether it’s a coupon for a future discount, additional information on how to use the product, or a genuine smile, people love to get more than they thought they were getting. Let’s face it, this machine can make a lot of cool things, so count on some extras here and there!